Frequently Asked Questions
Have questions about the Garden? Here are the answers to our most frequently asked questions. For any questions not addressed, please contact us at 602-274-8700 or email us at firstname.lastname@example.org.
May I bring food inside the garden?
The Garden does not allow outside food and drink, except for water. We encourage our guests to take in the beauty and tranquility of the Garden and then picnic next door at Margaret T. Hance Park.
How much does it cost to get into the garden?
Youth (ages 6-17): $7
Children (ages 0-6): Free
Am I allowed to take photographs inside the garden?
Please see our photo policy page for more detailed information here: Photo Policy
General admission guests may take pictures to capture memories of your visit! However, if you are visiting the Garden with the intent of using the Garden as a backdrop for your photos for any occasion, with any type of camera including smartphones, you must book a photoshoot after hours in advance. To book, please see our photoshoots page here or call our rentals manager at 602-274-8700 ext.103 or email email@example.com.
Can I volunteer at the Garden?
We are always happy to welcome new volunteers into our JFG community! Fill out the online volunteer application form which is located here. If you would like to bring a large group or company group, please contact our volunteer coordinator directly at firstname.lastname@example.org.
May I bring my pet?
Pets are not allowed in the Garden. Service dogs are allowed, however. There is little shade in our parking lot and it is dangerous to leave your pets in the car or outside the Garden. Please kindly leave your pets at home.
Can I feed the fish?
Unfortunately, guests can no longer purchase koi food to feed our fish due to the heavy attraction of other undesirable wildlife.
How much time should I spend at the Garden?
We have found that thirty minutes to an hour will allow you to see the entire Garden at a comfortable, slow pace. However, guests are free to enjoy the Garden as long as they prefer during our open hours. Walking into a Japanese garden is like stepping out of reality and into an enchanting, three-dimensional painting. The goal is not to be entertained but rather to experience the natural world around you. A design style called Miegakure is used in Japanese stroll gardens which doesn't show the whole Garden at once, but rather hides intentionally hidden views around bends that reveal themselves as you journey through. This means that taking your time, looking at different angles, and repeating the loop will all help you to enjoy the space as it was intended. If you think of the Garden as a living art form you will begin to take in the textures, shapes, colors, and compositions that you may otherwise miss. Please help keep the Garden relaxing for everyone by respecting the tranquility and keeping the peace as you go.
Can I have my wedding or special event here?
Thank you for your interest in having your special day in the Garden! You may view more information on how to book your event here.
Is the Garden wheelchair accessible?
The Garden's parking, restrooms, and facilities are wheelchair and motorized scooter accessible. The path is also fully paved for wheelchairs. A wheelchair is available on a first-come first-serve basis. Please call us to check on availability before your visit at 602-274-8700.
Can I donate my koi fish?
We cannot accept koi donations. Please contact the Valley of the Sun Koi Club instead by calling 480-789-0320.
Is there a fee to tour the Garden?
Docent-led Private Tours and School Tours are available by reservation. Click here for more information.
Is there parking at the Garden?
Yes, the Garden has a free parking lot for our guests.
PLAN YOUR VISIT